Delivery Information

Delivery to Urban Area’s is only $4.90 per order
Delivery to Rural Area’s is only $7.90 per order

Thinking Matters only delivers to addresses within New Zealand.

Urban and Rural Charges are based on your postcode and will be automatically applied at the check out. Failure to use an accurate postcode may result in your package not being delivered, and an additional fee incurred.

You must make sure that the delivery address and receiver’s name for your order is accurate and complete (including any business name if you ask us to deliver to a work address) because we may be unable to change these details once the order has been placed. We cannot take responsibility for any orders that go missing due to incorrect delivery information provided by you, or because you have not chosen a safe delivery address. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you, or, if you are to arrange delivery, when the goods are available for collection by you.

We use NZ Post services – please note no signature is required for delivery. Deliveries are made during standard weekday business hours.

Delivery Instructions:

If you wish to request a particular location at your delivery address for the parcel to be left, please enter a brief note in the ‘Order notes’ field. NZ Post are unable to guarantee full compliance with these instructions, but where possible will endeavour to fulfill your request. Unfortunately, requests to deliver at a certain day or time cannot be accommodated. You must notify us within 5 days of the dispatch date (as stated in the email we send confirming dispatch) if you have not received an item. It is your responsibility to take care of the goods when they have been delivered in accordance with the instructions you have given us.

Addressing your Order

We do not use a signature required service for orders. If you want your order delivered to a business or apartment address please ensure you put the business name or apartment/building name in the fields provided in the delivery address section so the courier driver can find you! Delivery to PO Box or Private Bag addresses is also no problem.

For rural delivery addresses please put your RD number into the Suburb field. We use address verification to ensure consistent addressing that includes post codes. Not sure of the correct address or postcode for your delivery address? Check NZ Post’s Address Finder

Delivery Time frames

Not all products on the website are available from our warehouse. Many books are sourced from overseas suppliers to fill your order. These products show longer shipping time frames. 

We use NZ Post to deliver all our parcels.

Once an order is dispatched it gets delivered in the next 1-2 working day to addresses in the main metro areas of both North and South Islands. For smaller centres allow another working day for delivery. Rural Delivery (RD) addresses can take longer as NZ Post passes their parcels onto RD contractors who then make the delivery.

Cancelling An Order

Please contact us as soon as you can if you want to cancel an order – we try to dispatch packages as soon as possible, and if this is the case, we may not be able to cancel your order.

Problems with Your Order?

What happens if the goods are damaged when I open them up?

Should any damage be found after signing for the products due to the damage being concealed (i.e. not obvious due to packaging) you must notify Thinking Matters within 24 hours of delivery. We can discuss replacement or refund options Contact Us

I haven’t received the right items! What should I do?

We work hard to ensure all orders are processed correctly, but sometimes a mistake may happen. Please let us know as soon as possible so we can put things right. Contact Us

Review our Returns and Exchanges Policy.

 

$4.90 Flat-Rate Shipping on Your Order!*