Frequently Asked Questions

When will my order arrive?

Many books are sourced directly from our suppliers to fill your order. The shipping time frames are shown for each product just above the Add to Cart button on the page. This shipping timeframe is also shown for each product on your order confirmation email and web order history.

Pre-Order 

There’s nothing like eagerly anticipating a new release, so where we can, we offer pre-orders to ensure you don’t miss out. When we can, we dispatch your pre-order on the evening before the product is released. Depending on your delivery address, these orders can be delivered the very next day.

How long will the courier take to deliver my parcel?

We use NZ Post couriers to deliver all our parcels. 

Once an order is dispatched it gets delivered the following working day to addresses in the main metro areas of both North and South Islands. For smaller centres allow another working day for delivery. Rural Delivery (RD) addresses can take longer as Courier Post passes their parcels onto RD contractors who then make the delivery.

If there’s not a suitable place to leave the parcel, the courier will leave a Card to Call – your parcel stays with NZ Post and they will re-deliver it at a mutually agreed time and place. Simply call the 0800 number on the card to arrange a re-delivery. You will need to read out the ticket number from the card so make sure you have it handy when you call. Contact Courier Post

Should any damage be found after opening your parcel due to the damage being concealed (i.e. not obvious due to packaging) please notify Thinking Matters within 24 hours of delivery. We can discuss replacement or refund options. Please Contact Us

We work hard to ensure all orders are processed correctly, but sometimes a mistake may happen. Please let us know as soon as possible so we can put things right. Contact Us

Review our Returns and Exchanges Policy.

We accept Credit Cards, debit cards, cheques mailed in (though we will not dispatch deliveries until the cheque is cleared) and bank transfers. 

At our events we can also accept cash and EFTPOS. 

Do not mail in cash.

What’s your refund policy?

Please choose carefully, as we do not refund if you change your mind or if you made a mistake when ordering from the website.

If you exchange a product that was purchased on special for a different product, you will have to pay the full retail price, not the special price if the promotion has ended.

If the product returned is faulty, we will meet our obligation to provide a remedy under the “Consumer Guarantees Act”.

If the product being returned is faulty, and the Consumer Guarantee Act applies, Thinking Matters will meet our obligation to provide a remedy under The Consumer Guarantees Act.

DVDs and USB’s cannot be returned unless faulty or defective.

The cost of shipping cannot be refunded.

Where can I exchange an item?

You can return an item for exchange by sending it to Webstore Returns Centre for processing. If returning a website order to our Returns Processing Centre, please include a copy of your Despatch Record.

Please note that the return for exchange is at your cost. We do not refund any freight portion charged if the products are subsequently returned or exchanged. We will refund the freight portion charged, if the returned product was received damaged.

Returns Address for Website Orders:

Thinking Matters C\- Bethlehem Community Church

183 Moffat Road,

Bethlehem

Tauranga 3110

$4.90 Flat-Rate Shipping on Your Order!*

When will my order arrive?

Many books are sourced directly from our suppliers to fill your order. The shipping time frames are shown for each product just above the Add to Cart button on the page. This shipping timeframe is also shown for each product on your order confirmation email and web order history.

Pre-Order 

There’s nothing like eagerly anticipating a new release, so where we can, we offer pre-orders to ensure you don’t miss out. When we can, we dispatch your pre-order on the evening before the product is released. Depending on your delivery address, these orders can be delivered the very next day.

How long will the courier take to deliver my parcel?

We use NZ Post couriers to deliver all our parcels. 

Once an order is dispatched it gets delivered the following working day to addresses in the main metro areas of both North and South Islands. For smaller centres allow another working day for delivery. Rural Delivery (RD) addresses can take longer as Courier Post passes their parcels onto RD contractors who then make the delivery.

If there’s not a suitable place to leave the parcel, the courier will leave a Card to Call – your parcel stays with NZ Post and they will re-deliver it at a mutually agreed time and place. Simply call the 0800 number on the card to arrange a re-delivery. You will need to read out the ticket number from the card so make sure you have it handy when you call. Contact Courier Post

Should any damage be found after opening your parcel due to the damage being concealed (i.e. not obvious due to packaging) please notify Thinking Matters within 24 hours of delivery. We can discuss replacement or refund options. Please Contact Us

We work hard to ensure all orders are processed correctly, but sometimes a mistake may happen. Please let us know as soon as possible so we can put things right. Contact Us

Review our Returns and Exchanges Policy.

We accept Credit Cards, debit cards, cheques mailed in (though we will not dispatch deliveries until the cheque is cleared) and bank transfers. 

At our events we can also accept cash and EFTPOS. 

Do not mail in cash.

What’s your refund policy?

Please choose carefully, as we do not refund if you change your mind or if you made a mistake when ordering from the website.

If you exchange a product that was purchased on special for a different product, you will have to pay the full retail price, not the special price if the promotion has ended.

If the product returned is faulty, we will meet our obligation to provide a remedy under the “Consumer Guarantees Act”.

If the product being returned is faulty, and the Consumer Guarantee Act applies, Thinking Matters will meet our obligation to provide a remedy under The Consumer Guarantees Act.

DVDs and USB’s cannot be returned unless faulty or defective.

The cost of shipping cannot be refunded.

Where can I exchange an item?

You can return an item for exchange by sending it to Webstore Returns Centre for processing. If returning a website order to our Returns Processing Centre, please include a copy of your Despatch Record.

Please note that the return for exchange is at your cost. We do not refund any freight portion charged if the products are subsequently returned or exchanged. We will refund the freight portion charged, if the returned product was received damaged.

Returns Address for Website Orders:

Thinking Matters C\- Bethlehem Community Church

183 Moffat Road,

Bethlehem

Tauranga 3110